The Ultimate Refund Policy Template Guide (With Free Downloads & Custom Prompts)
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The Ultimate Refund Policy Template Guide (With Free Downloads & Custom Prompts)

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TL;DR

  • Download free, editable refund policy templates (Word, PDF, Google Docs)
  • Use our ChatGPT prompts to customize your policy for products, services, or digital goods
  • Learn what makes a refund policy clear, enforceable, and customer-friendly
  • Bonus: Try the Promptica Refund Policy Generator (no signup needed)
  • Grab more founder resources by joining our email list

Why Every Founder Needs a Solid Refund Policy

Let’s be honest: writing legal policies is a pain. Whether you sell mugs, marketing, or mobile apps, you need a refund policy. Not just for the lawyers—for your customers. The right policy protects your business, sets expectations, and builds trust.

But most founders either copy something random, or put it off entirely—until someone asks for their money back and things get awkward.

Sound familiar? You’re not alone. The good news: you don’t need to be a lawyer or hire one just to get started.

What Makes a Great Refund Policy?

Before you grab a template, know what you’re aiming for. A refund policy should be:

  1. Clear – No jargon, no ambiguity.
  2. Specific – Who, what, when, and how refunds work.
  3. Accessible – Easy to find, easy to read.
  4. Compliant – Covers consumer rights in your region.

Free Refund Policy Templates (Download & Copy)

Choose your format:

Each template comes in three flavors:

  • Physical Products
  • Services
  • Digital Goods

Preview:

Refund Policy

Thank you for shopping with [Your Business Name]. If you're not entirely satisfied with your purchase, we're here to help.

Returns:
- You have [30] calendar days to return an item from the date you received it.
- To be eligible, your item must be unused and in the same condition you received it.

Refunds:
- Once we receive your item, we will notify you.
- If your return is approved, we will initiate a refund to your original payment method within [7] days.

Contact:
- If you have any questions, contact us at [[email protected]].

Download All Formats →

Customize Your Policy with ChatGPT (Copy-Paste Prompts)

Don’t settle for generic. Here’s how to tailor your policy in seconds—even for tricky cases like “no refunds” or digital products.

🔑 ChatGPT Prompts for Founders

1. For Physical Products (E-commerce Shop):

ChatGPT, write a simple refund policy for my Shopify store selling handmade candles. I offer 30-day returns on unused items. If a product arrives damaged, I want to offer a free replacement or refund. Make it friendly and clear.

2. For Services (Coaching, Consulting):

ChatGPT, draft a refund policy for my online coaching business. I want to offer a full refund if the client cancels before the first session, but no refunds after that. Keep it concise and professional.

3. For Digital Products (Ebooks, Courses):

ChatGPT, generate a refund policy for my business selling downloadable courses. I only offer refunds within 7 days of purchase if the customer hasn't accessed more than 10% of the content. Write it in plain language.

4. For “No Refunds” Policy:

ChatGPT, create a no-refund policy for my custom artwork business. Make sure it's polite and explains that all sales are final due to the personalized nature of the products.

5. For Small Businesses (General Use):

ChatGPT, write a basic refund and returns policy for a small business. Include standard return window, condition requirements, and refund process.

Bonus: Try the Promptica Refund Policy Generator

We built a Refund Policy Generator that uses the best of ChatGPT and legal best practices. Just answer a few questions—get a customized policy ready to copy, download, or publish.

Launch the Generator →

How to Make Your Refund Policy Work for You

  • Link it everywhere: Footer, checkout, order confirmation emails.
  • Be consistent: Don’t make exceptions you can’t keep.
  • Review regularly: Laws change, so should your policy.
  • Explain your “why”: Customers appreciate transparency.

Get More Founder Resources

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Founders: Don’t let legal “stuff” slow you down. Use these templates and prompts to protect your business (and your sanity) today.